Frequently asked questions (F.A.Q.'s)

If your question is not answered below please use our contact form to contact customer services 

What are your delivery charges?
Delivery charges vary depending on which delivery option you choose at checkout. Please see our Despatch & Delivery Policy for full details.

Where do you deliver to?
We only deliver to addresses in the UK (Excluding Northern Ireland)

Do your prices include VAT?
Prices shown on our products include VAT,

Are my Credit/Debit card details secure?
Yes, for your security Credit/Debit card details are collected securely by Secure Trading on a 128 bit secure server and processed using a First Data merchant account. We never receive or see your Credit/Debit card details.

Can we collect our order from your premises?
We offer a "Click-and-Collect" service for customers local to us. We do not have a trade counter or facilities for face-to-face sales. All "Click-and-Collect" orders must be placed and paid for on our website. Please do not attempt to collect your order until we let you know it's ready for collection. If you want the "Click-and-Collect" option added to your account please contact us.

When will you despatch our order and how long will delivery take after despatch?
It depends on which delivery option you choose at checkout. Please see our Despatch & Delivery Policy for full details.

Do you have a minimum order value?
No, you can order from one sales unit upwards.

Can we have a VAT invoice?
A VAT invoice is attached to the order confirmation sent to you when you place your order. If you have created an account on our website, you can log in at any time and download invoices for the last two years.

How do you despatch our order?
You will be able to choose a delivery method when you checkout your order. Please see our Despatch & Delivery Policy for full details.

Can you deliver to a different address?
Yes. When going through checkout you have the opportunity to specify a different delivery address.

Can we specify a day and or time that our order will be delivered?
Unfortunately not. We will send you an email when we despatch your order so you know it's on its way. The delivery service we use depends on the choice you make at checkout. To help our customers who are not home all day there is the option to specify an alternative delivery address during checkout, e.g. a friend, neighbour, relative or place of work.

Can we place an order by email, post or fax?
Sorry no, we are an internet based business and all orders must be placed on our website.

Can we contact you by telephone?
As a purely internet based business and to keep our prices as competitive as possible we do not have a staffed sales office and therefore are unable to provide telephone support.
All enquiries are dealt with by email. We find this far more efficient and provides a written record of any information we have provided you with.
Please use our Contact Form to contact customer services with the details of your enquiry and we will get back to you promptly. 

Do you offer bulk discounts?
Bulk discounts are shown on all products where available.

What payment methods do you accept?
Our website accepts most major credit and debit cards.

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